Help & Support

Get assistance with configuration, troubleshooting, or general questions about YPtun.

Direct Developer Support

Have an issue, bug report, or questions about the app? Reach out directly via email.

Frequently Asked Questions

How do I import a configuration or subscription?

Tap the "+" button in the top app bar on the main screen. You can scan a QR code from your camera or paste a subscription URL / share link (supporting standard formats including VLESS, WireGuard, and compatible configs).

Why does the app request VPN permissions?

YPtun utilizes Apple's official NetworkExtension framework to configure a local packet tunnel on your device. This allows your network traffic to be routed through the server profiles you configure.

Does YPtun collect my browsing history or personal data?

No. YPtun is designed strictly under a zero-logs policy. All configurations, keys, and settings are stored locally on your device in secure storage (iOS Keychain). We do not operate tracking servers or log user activity.

Does the app support iOS 18 Control Center and Widgets?

Yes. YPtun includes native Control Center toggles, Lock Screen widgets, and Live Activity status indicators in Dynamic Island for real-time connection status.

What should I do if a server fails to connect?

Verify that the server endpoint credentials are active and have not expired. You can use the built-in ping diagnostic button next to any server to test connectivity and response latency before connecting.